Dare I say the word “Recession?” In the late-1970s, Alfred Kahn who was Jimmy Carter’s chief economic advisor used this word in one of his discussions with the press. He was quickly summoned to the White House for a wood-shed moment and abandoned the word. He replaced it with the word banana even singing the song, “Yes we have no bananas, we have no bananas today.”
Now assuming that we could be in for one big banana, how does this affect the hiring process? It would seem that with more people looking for work, good people would be easier to find.
Many job candidates in 2008 may be looking for a new position because they are facing serious financial problems, some may be facing foreclosure, and some may have less than excellent credit reports. A lot of times candidates are automatically disqualified because of their credit rating. The truth is that many people are in trouble because of circumstances, not irresponsibility. For example, it could be the housing meltdown, it could be a serious illness in their family, it could be that they started a business that didn’t work out. It is better to judge applicants not by their credit report but by their work-related attitudes.
Are they entitled versus unassuming?
Are they adversarial versus accommodating?
Are they egocentric versus people oriented?
Are they judgmental versus accepting?
Are they vindictive versus forgiving?
Are they insubordinate versus respectful?
Are they undisciplined versus self-disciplined?
Overall, there is not much good about a recession but there are tools to help the interviewer in these challenging times. The Workplace Attitudes Test looks at several of the attitudes listed above, and more. See: http://www.workplaceattitudes.com/.
Showing posts with label hiring. Show all posts
Showing posts with label hiring. Show all posts
Sunday, February 10, 2008
Sunday, February 3, 2008
The Greatest-Generation, Baby-Boomers, Gen-X’ers, Gen-Y’ers and Gen-Me: Who Are These People?
There is an interesting, and possibly apocryphal, story concerning Pompeii that was buried during a catastrophic eruption of the volcano of Mount Vesuvius in 79 AD. It is reported that graffiti on a bathhouse wall said, “What is happening to the younger generation?” Whether this story is true or not, every generation seems puzzled and bemused by subsequent generations.
Newer generations are equally critical of the previous generation. This reminds me of the old bromide, “The grandson wants to remember what the son wants to forget.” Suffice it to say, generations are different and they approach life and work differently.
Tom Brokaw wrote several books on the “Greatest Generation.” This is the generation that grew up during the Depression, won World War Two, developed the suburbs and spawned the “Baby-Boomer” generation. Mr. Brokaw drew so much attention to that generation and did so many interviews that one wag was inspired to quip, “The Greatest Generation has just delivered a cease-and-desist order to Tom Brokaw!”
Now it is the Baby-Boomer generation that is retiring from the workplace to be replaced by Gen X, Gen Y, and/or Gen Me. It is these generations that are receiving much attention from HR experts.
Gen X was born in the 1960s and 1970s, Gen Y was born between 1980 and 1995. Gen-Me tends to be a more pejorative term and overlaps Gen X and Gen Y, and they were born after 1970.
In an article entitled “Generation Y: They’ve Arrived at Work With a New Attitude” appearing in “USA Today”, http://usatoday.com/money/workplace/2005-11-06-gen-y_x.htm columnist Stephanie Armour describes a 22 year old young lady in flip-flops at her desk listening to her i-pod and saying that she doesn’t want work to be her life. “This is Generation Y, a force of as many as 70 million, and the first wave now embarking on their careers –taking their place in an increasingly multigenerational workplace.” Armour goes on to describe Gen Y as having been pampered, nurtured and provided with a multitude of diverting activities. Since toddlers they are both high performance and high maintenance.
Bruce Tulgan of Rainmaking Thinking, who co-authored Managing Generation Y with Carolyn Martin states “If you thought you saw a clash when Generation X came into the workplace, that was a fake punch. The haymaker is coming now.” Tulgan gave a recent example of a young woman who just started a job at a cereal company, “She showed up on the first day with a recipe for a new cereal she’d invented.” Conflict?
Jean M. Twenge wrote a book whose title seems to say it all, Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled and More Miserable Than Ever Before. Would I be too cynical to ask, if they are going to make the rest of us miserable it’s only fair that they’re a little miserable themselves?
K. Henderson wrote a book review of Generation Me (mentioned above) and called her review “The Self-Esteem Movement is Setting Our Kids up For Failure.” Not one to mince words, she says, “Instead of creating well-adjusted, happy children, the self-esteem movement has created an army of little narcissists. Narcissism is a very negative personality trait linked to aggression and poor relations with others.” http://www.amazon.com/review/R2Z252ND5U3D7R/ref=cm_cr_pr_viwpnt
Oh boy. Here are a few more. Mike Kraus, offers strategies to retail store managers who are faced with the statement, “Pay me more or I’m quitting.” http://www.allbusiness.com/retail/6070443-1.html.
Rebecca Mazin authored an article called “How Many Employees Will Have the Flu on Monday?” This refers to likely absences after the Super Bowl. She suggests that employers track absences after weekends and three day holidays. http://allbusiness/medicine-health/deseases-disorders-infectious/6611264-1.html.
In the latest (Dec 2007) Junior Achievement/Deloitte Teen Ethics Survey, “Thirty-eight percent of the teenagers surveyed believe that it is sometimes necessary to cheat, plagiarize, lie or even behave violently in order to succeed.” No wonder Tom Brokaw misses the Greatest Generation.
Well which is it? Is that graffiti on the Pompeii wall accurate in that older generations will always disparage younger generations, or are Gen X, Gen Y, and Gen Me really going to hell in a hand basket?
Referring back to Aristotle’s Golden Mean, I think that the answer is a decisive yes and no. The point is that all generational labels are generalities. Useful if they are correct more than 50% of the time. But the problem that I am concerned with is whether the next person I hire will be disruptive in the work place. Who is to say which generation has the most jerks or turkeys? Maybe the proportions are different. Therefore, I recommend that you assess everyone as an individual. You might even want to consider using the Workplace Attitudes Test. http://www.workplaceattitudes.com.
Newer generations are equally critical of the previous generation. This reminds me of the old bromide, “The grandson wants to remember what the son wants to forget.” Suffice it to say, generations are different and they approach life and work differently.
Tom Brokaw wrote several books on the “Greatest Generation.” This is the generation that grew up during the Depression, won World War Two, developed the suburbs and spawned the “Baby-Boomer” generation. Mr. Brokaw drew so much attention to that generation and did so many interviews that one wag was inspired to quip, “The Greatest Generation has just delivered a cease-and-desist order to Tom Brokaw!”
Now it is the Baby-Boomer generation that is retiring from the workplace to be replaced by Gen X, Gen Y, and/or Gen Me. It is these generations that are receiving much attention from HR experts.
Gen X was born in the 1960s and 1970s, Gen Y was born between 1980 and 1995. Gen-Me tends to be a more pejorative term and overlaps Gen X and Gen Y, and they were born after 1970.
In an article entitled “Generation Y: They’ve Arrived at Work With a New Attitude” appearing in “USA Today”, http://usatoday.com/money/workplace/2005-11-06-gen-y_x.htm columnist Stephanie Armour describes a 22 year old young lady in flip-flops at her desk listening to her i-pod and saying that she doesn’t want work to be her life. “This is Generation Y, a force of as many as 70 million, and the first wave now embarking on their careers –taking their place in an increasingly multigenerational workplace.” Armour goes on to describe Gen Y as having been pampered, nurtured and provided with a multitude of diverting activities. Since toddlers they are both high performance and high maintenance.
Bruce Tulgan of Rainmaking Thinking, who co-authored Managing Generation Y with Carolyn Martin states “If you thought you saw a clash when Generation X came into the workplace, that was a fake punch. The haymaker is coming now.” Tulgan gave a recent example of a young woman who just started a job at a cereal company, “She showed up on the first day with a recipe for a new cereal she’d invented.” Conflict?
Jean M. Twenge wrote a book whose title seems to say it all, Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled and More Miserable Than Ever Before. Would I be too cynical to ask, if they are going to make the rest of us miserable it’s only fair that they’re a little miserable themselves?
K. Henderson wrote a book review of Generation Me (mentioned above) and called her review “The Self-Esteem Movement is Setting Our Kids up For Failure.” Not one to mince words, she says, “Instead of creating well-adjusted, happy children, the self-esteem movement has created an army of little narcissists. Narcissism is a very negative personality trait linked to aggression and poor relations with others.” http://www.amazon.com/review/R2Z252ND5U3D7R/ref=cm_cr_pr_viwpnt
Oh boy. Here are a few more. Mike Kraus, offers strategies to retail store managers who are faced with the statement, “Pay me more or I’m quitting.” http://www.allbusiness.com/retail/6070443-1.html.
Rebecca Mazin authored an article called “How Many Employees Will Have the Flu on Monday?” This refers to likely absences after the Super Bowl. She suggests that employers track absences after weekends and three day holidays. http://allbusiness/medicine-health/deseases-disorders-infectious/6611264-1.html.
In the latest (Dec 2007) Junior Achievement/Deloitte Teen Ethics Survey, “Thirty-eight percent of the teenagers surveyed believe that it is sometimes necessary to cheat, plagiarize, lie or even behave violently in order to succeed.” No wonder Tom Brokaw misses the Greatest Generation.
Well which is it? Is that graffiti on the Pompeii wall accurate in that older generations will always disparage younger generations, or are Gen X, Gen Y, and Gen Me really going to hell in a hand basket?
Referring back to Aristotle’s Golden Mean, I think that the answer is a decisive yes and no. The point is that all generational labels are generalities. Useful if they are correct more than 50% of the time. But the problem that I am concerned with is whether the next person I hire will be disruptive in the work place. Who is to say which generation has the most jerks or turkeys? Maybe the proportions are different. Therefore, I recommend that you assess everyone as an individual. You might even want to consider using the Workplace Attitudes Test. http://www.workplaceattitudes.com.
Thursday, January 17, 2008
Thank Goodness for Gratitude
When I did the initial research to discover attitudes related to disruptive behavior in the workplace, I had the opportunity to meet a lot of turkeys.
This includes embezzlers, back-stabbers, bad-mouthers, imposters, malcontents and job-hoppers and I also talked to a few people who liked to threaten their former employers with law suits. Individuals in this rouges gallery had bad attitudes in the extreme. These same bad attitudes were generally absent in good or non-disruptive employees.
Turkey attitudes include judgmental, vindictive, entitled, disrespect for authority, undisciplined, egocentric and so forth. Again, to be a turkey, one has to hold at least one of these negative attitudes strongly. If you want to know more about these bad attitudes visit the Workplace Attitudes website at www.workplaceattitudes.com.
These work-related attitudes were discovered from a series of open-ended interviews but one other underlying attitude or characteristic seemed to be present in good workers and absent in problem employees—that is, gratitude.
Gratitude explains a lot. If you decide that a pre-employment test is not for you, you may want to look for gratitude in your job candidates. If you find evidence of gratitude, I believe you may be fairly sure that this person will get along well with others.
Wikipedia provides the following definition: Gratitude, appreciation, or thankfulness is a positive emotion or attitude in acknowledgment of a benefit that one has received or will receive. http://en.wikipedia.org/wiki/Gratitude
One of my favorite quotes is by Meister Eckhart, “If the only prayer you said in your whole life was, ‘thank you,’ that would suffice.”
Melodie Beattie talks about gratitude as follows:
“Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity . . . It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.” www.wisdomquotes.com/cat_gratitude.html
If you’re looking for an employee who will get along well with other people, you can’t go wrong by asking them “What are you grateful for?”
If you want to learn more about research related to gratitude and good health, I suggest that you look at some comments made by Charles Osgood in his Osgood File (CBS Radio Network) The Osgood File (CBS Radio Network): 7/12/02The Osgood File (CBS Radio Network): 12/19/01
http://www.acfnewsource.org/religion/gratitude_theory.html
This includes embezzlers, back-stabbers, bad-mouthers, imposters, malcontents and job-hoppers and I also talked to a few people who liked to threaten their former employers with law suits. Individuals in this rouges gallery had bad attitudes in the extreme. These same bad attitudes were generally absent in good or non-disruptive employees.
Turkey attitudes include judgmental, vindictive, entitled, disrespect for authority, undisciplined, egocentric and so forth. Again, to be a turkey, one has to hold at least one of these negative attitudes strongly. If you want to know more about these bad attitudes visit the Workplace Attitudes website at www.workplaceattitudes.com.
These work-related attitudes were discovered from a series of open-ended interviews but one other underlying attitude or characteristic seemed to be present in good workers and absent in problem employees—that is, gratitude.
Gratitude explains a lot. If you decide that a pre-employment test is not for you, you may want to look for gratitude in your job candidates. If you find evidence of gratitude, I believe you may be fairly sure that this person will get along well with others.
Wikipedia provides the following definition: Gratitude, appreciation, or thankfulness is a positive emotion or attitude in acknowledgment of a benefit that one has received or will receive. http://en.wikipedia.org/wiki/Gratitude
One of my favorite quotes is by Meister Eckhart, “If the only prayer you said in your whole life was, ‘thank you,’ that would suffice.”
Melodie Beattie talks about gratitude as follows:
“Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity . . . It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.” www.wisdomquotes.com/cat_gratitude.html
If you’re looking for an employee who will get along well with other people, you can’t go wrong by asking them “What are you grateful for?”
If you want to learn more about research related to gratitude and good health, I suggest that you look at some comments made by Charles Osgood in his Osgood File (CBS Radio Network) The Osgood File (CBS Radio Network): 7/12/02The Osgood File (CBS Radio Network): 12/19/01
http://www.acfnewsource.org/religion/gratitude_theory.html
Monday, January 14, 2008
Why Look for Bad Attitudes in the Workplace Rather Than Good Attitudes?
After all, if you are looking for good employees why not look for people with good attitudes? The simple answer is--it tends not to work. Looking for good attitudes does not identify individuals with bad attitudes.
I am reminded of a speech given by the president of a gold-mining corporation who stated “Our company must process two tons of dirt to find one once of gold.” An audience member then asked, “How is that possible?” The executive replied, “Well, you look for the gold, not the dirt.”
This is not as obvious as it first appears. For example, the goal of mental therapy is and was to develop well-adjusted happy individuals. Since Sigmund Freud, psychologists and psychiatrists tended to assume that the simple absence of mental illness equated to happiness.
It was Professor Martin E. P. Goldman of the University of Pennsylvania who did empirical research and turned this upside down. He developed a system that showed that happiness is not simply the absence of mental illness, rather it is a proactive phenomena based upon an individual’s beliefs and actions. He did not believe that happiness was the absence of mental illness and he began to look for the factors related to happiness, and a new branch of psychology was born called Positive Psychology. There is more info in his book “Learned Optimism” that was published in 1992.
I suppose it is possible to use Dr. Goldman’s system to identify individuals who score high on the happiness scale and this would likely produce happier workplaces. In fact, this may a good idea but there can be a few legal issues because pre-employment tests must be related to the workplace.
The Workplace Attitude Test focuses on identifying individuals who possess bad attitudes or warning signals that are related to disruption in the workplace and the test looks at a total of nine attitudes.
Without going into great detail, here are three attitudes that I found can be critical problems in the workplace. These include “judgmental” which involves a strong sense of right and wrong; “vindictiveness” which involves a zero-sum approach to relations with customers, fellow employees or supervisors; and “entitlement” which is somewhat self-explanatory. During our research to develop the Workplace Attitudes Test, when problem employees were interviewed it was discovered that these attitudes were almost always present in the extreme. Therefore, these attitudes - judgmental, vindictiveness, and entitlement – are included (among others) when we look for warning signals.
It would be wonderful if we could hire happy well-adjusted individuals every time but a more reasonable goal is to find people who don’t have a chip on their shoulders. For more details on Dr. Goldman’s research, see http://www.authentichappiness.sas.upenn.edu/Default.aspx. For more details about our Workplace Attitudes Test please see http://www.workplaceattitudes.com/.
I am reminded of a speech given by the president of a gold-mining corporation who stated “Our company must process two tons of dirt to find one once of gold.” An audience member then asked, “How is that possible?” The executive replied, “Well, you look for the gold, not the dirt.”
This is not as obvious as it first appears. For example, the goal of mental therapy is and was to develop well-adjusted happy individuals. Since Sigmund Freud, psychologists and psychiatrists tended to assume that the simple absence of mental illness equated to happiness.
It was Professor Martin E. P. Goldman of the University of Pennsylvania who did empirical research and turned this upside down. He developed a system that showed that happiness is not simply the absence of mental illness, rather it is a proactive phenomena based upon an individual’s beliefs and actions. He did not believe that happiness was the absence of mental illness and he began to look for the factors related to happiness, and a new branch of psychology was born called Positive Psychology. There is more info in his book “Learned Optimism” that was published in 1992.
I suppose it is possible to use Dr. Goldman’s system to identify individuals who score high on the happiness scale and this would likely produce happier workplaces. In fact, this may a good idea but there can be a few legal issues because pre-employment tests must be related to the workplace.
The Workplace Attitude Test focuses on identifying individuals who possess bad attitudes or warning signals that are related to disruption in the workplace and the test looks at a total of nine attitudes.
Without going into great detail, here are three attitudes that I found can be critical problems in the workplace. These include “judgmental” which involves a strong sense of right and wrong; “vindictiveness” which involves a zero-sum approach to relations with customers, fellow employees or supervisors; and “entitlement” which is somewhat self-explanatory. During our research to develop the Workplace Attitudes Test, when problem employees were interviewed it was discovered that these attitudes were almost always present in the extreme. Therefore, these attitudes - judgmental, vindictiveness, and entitlement – are included (among others) when we look for warning signals.
It would be wonderful if we could hire happy well-adjusted individuals every time but a more reasonable goal is to find people who don’t have a chip on their shoulders. For more details on Dr. Goldman’s research, see http://www.authentichappiness.sas.upenn.edu/Default.aspx. For more details about our Workplace Attitudes Test please see http://www.workplaceattitudes.com/.
Monday, January 7, 2008
Enter the Worst-Employee-Story Contest and Win a Chocolate Turkey!
Yes, you can really win a chocolate turkey covered in tinfoil. You can eat it right away, display until it goes stale or freeze it and forget about it. The turkey will be sent to you by FedEx, UPS, or the US Post Office, whichever is cheaper. You can pose with your new little friend and I will post the picture on this blog.
First, the rules. To protect the guilty, I don't want the name of your company or the name of the employee. You may refer to them by nickname. For the company you probably shouldn't use something like Starbutts or MicroFluff. For the employee, smuck, schlemiel, jerk or turkey would be allright. Just send in a brief description of their behavior on the job. This doesn't need to be of the scope of Enron. I want ordinary, rude, boorish behavior. You know, self-centered crap that makes us want to strangle someone. I have to limit it because someone like Donald Trump would win in all categories.
Now, the categories:
- Most insulting to customers
- Most costly in terms of dollars and cents
- Most difficult to supervise
- Biggest PR disaster
- Worst lawsuit
- And . . . I can't believe this jerk.
That's it. Send in your entries as a posting to this blog and I'll try to figure out how to select a winner, or loser depending on your point of view. Learn more about turkeys on the job at http://www.workplaceattitudes.com/
Sunday, January 6, 2008
How to Hire Really Bad Employees!
If you wanted, for some unknown reason, to hire the worst possible employee how would you proceed? I'm talking the worst, the absolute worst. The type of person with their own agenda, impossible to supervise, petty, quick to take offense, and on their best days hinting that they have a great lawyer and that they know their rights.
But how do you know that you've found a really bad employee? Much like jury consultants who ask prospective jurors about their attitudes related to our legal system, you should ask prospective employees about their work-related attitudes.
Some problematic work-related attitudes include the following: an over-developed sense of importance; a sense that they are special; and a belief that they don't have to do anything extra because they are already there. We see this in the former beauty queen who refuses to give up her tiara. It's called deservedness or a sense of entitlement.
As we continue our search for the bad employee, we look for a lack of empathy. The inability or disinclination to see things from the other person's perspective. Rhett Butler's famous comment, "Frankly my dear, I don't give a damn" is humorous in movies but not so good on the job. "Do you have this in a size five?" "Frankly, my dear . . ."
We also need some pettiness and a good memory for remembering slights. If you can't hold a grudge, you don't qualify here. "Tower, this is Aardvark 551, requesting permission to proceed to runway one eight." "Aardvark 551, do you remember what you said to me the last time you were at this airport?"
There you have it, some contextual attitudes that identify bad employees. Remember, just because Ben Franklin wanted to make the turkey the national bird doesn't mean you have to hire one! Visit www.WorkplaceAttitudes.com to learn more.
But how do you know that you've found a really bad employee? Much like jury consultants who ask prospective jurors about their attitudes related to our legal system, you should ask prospective employees about their work-related attitudes.
Some problematic work-related attitudes include the following: an over-developed sense of importance; a sense that they are special; and a belief that they don't have to do anything extra because they are already there. We see this in the former beauty queen who refuses to give up her tiara. It's called deservedness or a sense of entitlement.
As we continue our search for the bad employee, we look for a lack of empathy. The inability or disinclination to see things from the other person's perspective. Rhett Butler's famous comment, "Frankly my dear, I don't give a damn" is humorous in movies but not so good on the job. "Do you have this in a size five?" "Frankly, my dear . . ."
We also need some pettiness and a good memory for remembering slights. If you can't hold a grudge, you don't qualify here. "Tower, this is Aardvark 551, requesting permission to proceed to runway one eight." "Aardvark 551, do you remember what you said to me the last time you were at this airport?"
There you have it, some contextual attitudes that identify bad employees. Remember, just because Ben Franklin wanted to make the turkey the national bird doesn't mean you have to hire one! Visit www.WorkplaceAttitudes.com to learn more.
Subscribe to:
Posts (Atom)
